At Shuk Loan, we are dedicated to ensuring the confidentiality and security of personal data entrusted to us by our users. This Privacy Policy outlines our practices regarding the collection, processing, protection, and eventual disposal of personal data, in line with the Philippine Republic Act No. 10173, also known as the Data Privacy Act of 2012 (DPA), and its Implementing Rules and Regulations (DPA-IRR). This policy applies to all individuals who interact with our services, whether they are current, former, or prospective clients.
Information We Collect
Shuk Loan gathers, stores, and processes various types of personal information, which may include but is not limited to:
· Contact Details: Including your full name, residential and email addresses, telephone and mobile numbers, and other related contact information.
· Personal Details: Such as your date and place of birth, nationality, immigration status, religion, civil status, company ID, and various government-issued identification documents.
· Family Background: Information about your parents, guardians, siblings, and other close family members.
· Biometric Data: Including photographs, video recordings, fingerprints, handwriting samples, and signatures.
· Employment and Financial Records: Employment history, educational qualifications, financial data including transaction records from banks and financial institutions, as well as disclosures from credit unions and reporting agencies.
· Legal Records: Information related to any past or ongoing court cases.
· References and Guarantors: Contact details of your references or guarantors, including their name, address, phone numbers, email, employment information, and their relationship to you.
· Device and App Usage Data: This includes information such as SIM, IMEI, device ID, device type, operating system, user account details, mobile network provider, geolocation data, and app usage statistics.
· Social Media and Telecommunications Data: Data from your social media accounts, phone contacts, SMS metadata, app usage details, and telecommunications usage scores.
Data Collection Channels
We collect your information through several means:
1. Direct Communication: Data you provide when interacting with Shuk Loan's employees or through our mobile and web applications.
2. Authorized Data Collection: Information collected via your smartphone's camera, contact lists, or social media accounts, as authorized by you.
3. External Sources: Data sourced from external parties like credit bureaus and customer service providers for verification and decision-making purposes.
Purpose of Data Collection
The personal data we collect is utilized for the following purposes:
1. Credit Application Processing: To assess and process your credit applications, including identity verification and financial status evaluation.
2. Identity Verification: Conducting KYC (Know Your Client) exercises to verify your identity, prevent fraud, and comply with Anti-Money Laundering regulations.
3. Credit Evaluation: To perform credit checks and verification procedures, particularly with your provided references or guarantors.
4. Data Analysis: Analyzing your data to develop products and services that better meet your needs.
5. Fraud Prevention: Protecting your account from fraudulent activities and ensuring the authenticity of your personal and financial information.
6. Legal Compliance: Fulfilling legal and regulatory obligations, including enhancing anti-money laundering and counter-terrorism efforts.
7. Customer Service: Facilitating transactions and improving overall customer experience.
Data Sharing and Disclosure
Your personal data may be shared with third parties under specific circumstances:
1. With Your Consent: Data sharing with third parties will only occur with your consent, primarily for purposes such as credit scoring, improving security, and enhancing customer experience.
2. Operational Support: Sharing data with our business units, subsidiaries, affiliates, agents, and service providers to support our business operations.
3. Compliance with Legal Requirements: Sharing data with government authorities, judicial bodies, tax agencies, or courts when required by law.
4. Security and Confidentiality: Shuk Loan ensures that all shared data is protected under strict agreements that guarantee the same level of security and confidentiality as maintained by us. We do not sell your personal data to any third party.
Data Transfer and Security
To ensure the protection of your personal data, Shuk Loan may transfer your data to third parties within or outside the Philippines, where it is stored under conditions of strict confidentiality and security.
We employ rigorous data privacy and security measures to protect your data from unauthorized access, misuse, loss, or destruction. These measures include:
· Secure Servers: Data is stored on secure servers protected by firewalls, and encryption is applied to all devices.
· Access Control: Data access is limited to authorized personnel only.
· Employee Training: Regular training on data protection is provided to all employees.
· Third-Party Compliance: We ensure that all third parties comply with our stringent security standards.
Data Retention
Shuk Loan retains personal data in secure data centers (on-premise and cloud-based) and physical document storage facilities. Data is retained only as long as necessary to fulfill operational needs and legal requirements. Typically, data is retained for five years after the processing relevant to the purpose has ended, but may be kept longer if needed for legal claims or legitimate business reasons.
Completeness and Accuracy of Information
It is your responsibility to ensure that the personal data you provide is complete, accurate, and up-to-date. Inaccurate or incomplete data may affect our ability to deliver the services you require. You should promptly inform Shuk Loan of any changes to your personal information, and we may request further details to verify these changes.
Your Rights as a Data Subject
Under the Data Privacy Act, you have several rights regarding your personal data:
1. Right to Information: You have the right to be informed about how your data is collected and used.
2. Right to Object: You can object to the processing of your data under certain conditions.
3. Right to Access: You have the right to request access to your personal data held by Shuk Loan.
4. Right to Rectification: You can request that any inaccurate or incomplete data be corrected.
5. Right to Erasure or Blocking: You may request that your data be erased or blocked, under specific conditions.
6. Right to Data Portability: You have the right to receive your data in a commonly used format and transfer it to another service provider.
7. Right to Seek Redress: You have the right to claim compensation for any violations of your data privacy rights.
8. Right to File a Complaint: If you believe your rights have been violated, you can file a complaint with the relevant authorities.
Consent and Contact Information
By using Shuk Loan's services, you consent to the collection, processing, and sharing of your personal data as outlined in this Privacy Policy. Your consent is required for us to process your data and does not waive any of your rights under the Data Privacy Act of 2012.
For any inquiries, complaints, or data privacy concerns, please contact us at contactus@shukobuildph.com.
Loan Provider Details
· Provider Identification: HC Consumer Finance Philippines, Inc.
· SEC Registration Code: CS201301354
· Certificate of Legal Authority: 1071
· Email Query: contact@hcconsumer.com
· Contact Number: 9740381952
· Postal Address: 14th, 15th and 20th Floors Ore Central 31st Street corner 9th Avenue, Bonifacio Global City Taguig, Metro Manila, 1635 Philippines
Changes to the Privacy Policy
Shuk Loan reserves the right to update or amend this Privacy Policy as needed to comply with legal and regulatory requirements, reflect industry trends, or enhance the protection of your data. All updates will be posted on this site.
